On Saturday, we concluded the notice and comment process for our latest set of proposed changes to Facebook's governing documents. This was the fifth time we've previewed new policies and asked for feedback since we adopted this framework early last year. I'm pleased to report that during the latest week-long process, we received more than 4,000 comments from people around the world, including users, regulators, and online privacy advocates.
As we announced at the opening of the period, these latest proposed revisions to our Privacy Policy... and Statement of Rights and Responsibilities (SRR) were designed to make way for some exciting new products we're contemplating. Because not all of these products have been finalized and many aren't yet built at all, we'll be able to use your comments to help influence our product development.
In addition to taking your feedback into account as our product teams and engineers are designing and coding, we wanted to respond to some of the common comments.
For example, some of you commented, in connection with the proposed new Privacy Policy, that you'd like to be able to hide your Friends List. In fact, this is something that people already have the ability to do. We announced this feature back in December, and you can read more about it in our Help Center.
Others had questions about the sections in the SRR requiring people to provide accurate information and limiting them to one account. These are not new requirements. Facebook has always been based on a real-name culture, and we feel strongly that these policies provide greater accountability and a safer and more trusted environment across the site.
Still others asked to be opted-out of having their information shared with advertisers. This reflects a common misconception about advertising on Facebook. We don't share your information with advertisers unless you tell us to (e.g. to get a sample, hear more, or enter a contest). Any assertion to the contrary is false. Period. Instead, we enable advertisers to target anonymized demographics and attributes. That is, a company selling boats can target people between 40 and 50 years old who expressed an interest in boating. However, we never provide the advertiser any names or other information about the people who are shown, or even who click on, the ads.
We also received questions about the proposed new language in the Privacy Policy relating to our plans to work with some pre-approved partner websites to offer a personalized experience when you arrive at these sites. Based on your comments, we think it's important to clarify a couple of points, even though this program has not yet been launched or even finalized.
First, it's important to underscore that this will be a test with a handful of carefully selected partners to provide express personalization on their sites. These partners will be pre-selected, reviewed, and bound by contracts with Facebook – much like other partners we have worked with in other contexts to deliver unique and innovative experiences. For example, we're working with Yahoo! to integrate Facebook across their properties, AOL to integrate our chat with AIM, and we first partnered with CNN.com to make their broadcast of the Presidential Inauguration more social with the launch of the Facebook live stream application.
In addition, partners who participate in this test will be required to provide an easy and prominent method for you to opt out directly from their website and delete your data if you do opt out. There will also be new features on Facebook.com to help you control your experience when you visit these sites.
In sum, the core idea behind this test is to work with partners to enable them to present you with a better, more relevant, and tailored experience when you visit their sites. While we have not finalized these features or partnerships, we think this is an exciting opportunity to make surfing the web a smoother and more engaging experience for people who use Facebook.
We're committed to building products that advance what's possible for people who want more personalized and social experiences on the Web. We're equally committed to evolving our products and technologies in a way that respects the trust you have put into Facebook.
As always, thanks for participating in our open governance process and sharing your feedback with us. We expect the new documents to be live on the site in the coming days. Stay tuned for future updates by becoming a fan of the Facebook Site Governance Page.
Barry is a director on Facebook's communications and public policy team.
- by Barry Schnitt on Monday, April 5, 2010 at 9:42pmSee More
- by Michael Richter on Friday, March 26, 2010 at 12:04pmSee More
Nearly a year ago, we committed to an open and transparent system of governance for Facebook. Specifically, we now post all proposed changes to our governing documents before they go into effect and solicit feedback on these proposals from the people who use Facebook. Since we started this unique process—in fact, we think we're the only major online service that does this—we've gone through several successful rounds of changes, and your comments have been invaluable to the process.
All web services occasionally have to change their governing... documents to accommodate new products. They just may not tell you about these changes, much less give you advance notice. Today, we're giving you that notice and beginning the process of listening to your feedback.
We're proposing another set of revisions to our Privacy Policy and Statement of Rights and Responsibilities to make way for some exciting new products we're contemplating. Not all of these products have been finalized and many aren't yet built at all. However, we've definitely identified some interesting opportunities to improve the way you share and connect with the people and things in your life.
So, today, we explain some of these policy changes, and sometime soon—when we're done designing and coding—we'll have more product details to announce.
It is important to note that, while we're still developing many aspects of these products, user control over privacy remains essential to our innovation process and we'll continue to develop new tools to help you control the things you share on Facebook.
As always, we encourage you to review the newest proposed changes in their entirety and provide your own thoughts on the Facebook Site Governance Page.
Here are some of the biggest updates, a few of which are simply clarifications or further explanations of things that already happen today:Location
The last time we updated the Privacy Policy, we included language describing a location feature we might build in the future. At that point, we thought the primary use would be to "add a location to something you post." Now, we've got some different ideas that we think are even more exciting.
So, we've removed the old language and, instead added the concept of a "place" that could refer to a Page, such as one for a local restaurant. As we finalize the product, we look forward to providing more details, including new privacy controls.Sharing and Connections
Facebook is primarily about two things: Connecting with the people, places, and things that are important to you, and sharing information and content that you post with your friends and others. When you connect with a person through a friend request, or with a thing by joining a group or becoming a fan of a Page, that's a two-way public connection. You can control how the connection is presented on your profile, but it might be discovered in other ways, such as by going to the friend's profile or on the group's list of members.
When you share a link or photo on your profile, however, that's a one-way action, and you have complete control over who can access that content through your privacy settings.
This is exactly how Facebook works today, but we've added language to be even clearer.Applications and Third-Party Websites
As we evolve our platform, our goal is to give you more ways to connect and share with your friends, not just on Facebook but also around the web.
Today, when you use applications such as games on Facebook.com or choose to connect to Facebook on sites across the web, you are able to find and interact with your friends. These applications require a small set of basic information about you in order to provide a relevant experience. After feedback from many of you, we announced in August that we were moving toward a model that gives you clearer controls over what data is shared with applications and websites when you choose to use them.
In the proposed privacy policy, we've also explained the possibility of working with some partner websites that we pre-approve to offer a more personalized experience at the moment you visit the site. In such instances, we would only introduce this feature with a small, select group of partners and we would also offer new controls.Other Changes
Finally, we've made a series of smaller changes to better explain how different aspects of Facebook work. For example, we've explained why invitations that non-users receive to join Facebook sometimes include the names of other people besides the person who sent the invitation. This is because those people have imported their own contact lists to Facebook, and those contact lists include the invited person's email address.
We've also explained the "Everyone" setting in more detail. People still own the information they post to Facebook, but the "Everyone" setting is designed to enable people to share content as broadly as possible. To enable this distribution, we allow others to see, access, display, export, distribute and redistribute content set to "Everyone" and we've tried to make this even clearer.
Finally, we've explained how people can sync their contact lists—such as on a mobile device—with information they have access to on Facebook.
We hope you'll take the time to review all of the changes we're proposing and share your comments. We're sending out updates to everyone's Inbox to notify you of the changes, and we encourage you to become a fan of the Facebook Site Governance Page to follow future updates. We look forward to reading your feedback.
Michael Richter is deputy general counsel for Facebook.
- by Michael Richter on Tuesday, November 17, 2009 at 5:21pmSee More
On Nov. 5, we wrapped up a week-long notice and comment period for a proposed revision to our privacy policy. This was a continuation of our ongoing effort to run Facebook in an open and transparent way. The goals of the revised policy were to make it more accessible and easier to understand.
We've spent the last week reviewing each and every one of your comments. While a lot of people participated, the total number of people commenting did not reach the threshold of 7,000 that makes a vote necessary according to our Statement of Rights and... Responsibilities. Because of this — and the fact that many of the comments were positive — we've decided to adopt the revised policy. We'll be posting it in English, French, Italian, German and Spanish soon.
In the coming weeks and months, we plan to build on the progress we've already made in making the document more accessible by also adding definitions of key terms, screen shots of important pages and informational "learn more" videos. We think these visual resources will make it even easier to understand how privacy works on Facebook.
We received excellent feedback from many of you over the course of the week, and the number of fans for the Facebook Site Governance Page more than doubled. Overall, you supported the proposed changes. For example:- Most of you liked that we removed more complicated technical and legal terms and replaced them with simpler language that everyone can understand.
- You preferred the structure of the new document, which provides key points at the beginning and easy links to jump to the different sections.
- A few of you asked for a redline version so you could compare the proposed revision to our current policy and see exactly what's changed. We weren't able to provide one this time because the policy was completely rewritten, but we think it's a great idea and are committed to doing it for future proposed changes to our governing documents.
Michael, Facebook's deputy general counsel for intellectual property, product and regulatory affairs, is grateful for your feedback.
- by Elliot Schrage on Thursday, October 29, 2009 at 12:24pmUPDATE on Thursday, Nov. 5: The comment period for the proposed privacy policy is now complete. While the total number of comments did not reach the threshold to hold a vote, we did receive a lot of good feedback. In the coming days, we'll be reading your comments more closely, and we'll keep you informed on our next steps through status updates from the Facebook Site Governance Page. Thank you all for your participation.See More
UPDATE on Monday, Nov. 2: The proposed privacy policy now includes the TRUSTe certification seal, which reflects TRUSTe's... approval of the policy. Please comment on the proposed policy here by 12:00 p.m. PST on Nov. 5.
Starting today, Facebook's privacy policy is available for your review and comment. This is the next step in our ongoing effort to run Facebook in an open and transparent way. In April, we launched a new system of governance for the Facebook site and became the first company to our knowledge that invites users to both comment and vote on proposed changes to its governing policies.
At the time, we also introduced a new policy document — our Statement of Rights and Responsibilities. This document avoids the legal jargon that most sites typically put in their "terms of service." It articulates the mutual relationship and shared obligations between Facebook and its users as clearly and plainly as possible. We received excellent feedback from many of you over the course of a two-week comment period.
We now are doing the same with our privacy policy. Our primary goals remain transparency and readability, which is why we've used plain language and included numerous examples to help illustrate our points. For example, here is how we explain users' options for modifying or deleting information or content in the current privacy policy on the site:When you update information, we usually keep a backup copy of the prior version for a reasonable period of time to enable reversion to the prior version of that information. ...
... Even after removal, copies of User Content may remain viewable in cached and archived pages or if other Users have copied or stored your User
Content. ...
Access and control over most personal information on Facebook is readily available through the profile editing tools. Facebook users may modify or delete any of their profile information at any time by logging into their account. Information will be updated immediately. Individuals who wish to deactivate their Facebook account may do so on the My Account page. Removed information may persist in backup copies for a reasonable period of time but will not be generally available to members of Facebook.
Here is the clearer and more comprehensive version from the new proposed policy:Viewing and editing your profile. You may change or delete your profile information at any time by going to your profile page and clicking "Edit My Profile." Information will be updated immediately. While you cannot delete your date of birth, you can use the setting on the info tab of your profile information page to hide all or part of it from other users. ...
Deactivating or deleting your account. If you want to stop using your account you may deactivate it or delete it. When you deactivate an account, no user will be able to see it, but it will not be deleted. We save your profile information (friends, photos, interests, etc.) in case you later decide to reactivate your account. Many users deactivate their accounts for temporary reasons and in doing so are asking us to maintain their information until they return to Facebook. You will still have the ability to reactivate your account and restore your profile in its entirety. When you delete an account, it is permanently deleted. You should only delete your account if you are certain you never want to reactivate it. You may deactivate your account on your account settings page or delete your account on this help page.
Limitations on removal. Even after you remove information from your profile or delete your account, copies of that information may remain viewable elsewhere to the extent it has been shared with others, it was otherwise distributed pursuant to your privacy settings, or it was copied or stored by other users. However, your name will no longer be associated with that information on Facebook. (For example, if you post something to another user's profile, and then you delete your account, that post may remain, but be attributed to an "Anonymous Facebook User.") Additionally, we may retain certain information to prevent identity theft and other misconduct even if deletion has been requested.
Backup copies. Removed and deleted information may persist in backup copies for up to 90 days, but will not be available to others.
We also have restructured the document — providing key points and easy links to jump to the different sections. We've added sections further explaining our current practices and introducing a new concept around Facebook Ads that we hope you'll take the time to review.
Clarification of Current Practices
In this revision, we're fulfilling our commitment to the Privacy Commissioner of Canada to update our privacy policy to better describe a number of practices. Specifically, we've included sections that further explain the privacy setting you can choose to make your content viewable by everyone, the difference between deactivating and deleting your account and the process of memorializing an account once we've received a report that the account holder is deceased.
We also have explained in greater detail how Social Ads work on Facebook. Social Ads are sponsored promotions that include relevant information about you and are shown only to your friends. For example, if you become a fan of a Page for your favorite new movie, your friends may see an ad that includes that information.
Advertising on Facebook
Over 300 million people around the world now use Facebook. More join every day. To support this growth and continue providing a free service that connects people and lets them share with whomever they choose, we've built a business that allows advertisers to selectively share their messages. Our goal is to make the ads you see on Facebook relevant and interesting. Period. We're constantly working to improve our systems to make sponsored material compatible with people's needs and curiosity.
As we do this, we remain committed to protecting your privacy. The information we provide to advertisers is "anonymized," meaning that it can't be traced back to you as an individual in any way. For example, we won't tell an advertiser that you clicked on an ad, but we might report that, of the 100 people who clicked on the ad, 63 percent were female.
Improving the Quality of Facebook's Ads
In this update, we also have explained how we might use information from other sites to improve the quality of our ads. This information allows advertisers to do what is commonly called "conversion tracking," which helps them measure the effectiveness of their ads and make them more relevant. Most advertisers already do this in other places on the web. Should Facebook provide this, we'll continue to respect your privacy by not sharing your information with advertisers, and we'll anonymize any information we receive.
In the past, we've provided a redline version of the new policy document we're proposing to make clear what's new. Unfortunately, in this case, the revision is so different from the current policy that this wasn't possible. You can read the proposed update in its entirety and post comments to the Facebook Site Governance Page before the comment period ends at 12:00 p.m. PST on Nov. 5. After the comment period is over, we'll review your feedback and update you on our next steps. We appreciate and strongly encourage your participation in this process.
Elliot, Facebook's vice president of communications and public policy, thanks all of the privacy experts who informed the drafting of Facebook's proposed privacy policy.
- by Adam Conner on Tuesday, August 11, 2009 at 11:53amUPDATE on Monday, August 31: The updated Statement of Rights and Responsibilities is now live in five languages. You can find the English version here and stay informed about future updates here.See More
UPDATE on Wednesday, August 12: Based on requests we've received, you can now view and download a redlined version of the Statement of Rights and Responsibilities that reflects all of the proposed changes here. Remember to post your comments and feedback before 10:00 a.m. PDT on August 18.
...Today, we are proposing some updates to the Statement of Rights and Responsibilities (SRR), which governs our relationship with users and others who interact with us and replaced our Terms of Use earlier this year. Occasionally, we need to make updates to the SRR in order to account for new features and policies or just to make things more clear. As members of the Facebook community, we want you to be involved in the site's governance. That's why we're committed to giving you the opportunity to review and comment on changes before they go into effect.
The proposed SRR we're announcing today mostly includes clarifying changes and minor updates. We encourage you to read the revised SRR in its entirety on the Facebook Site Governance Page, where you can review the changes and give us your comments. Please take a look and provide your feedback before 10:00 a.m. PDT on August 18.
While we're announcing today's proposed changes on the Facebook blog, the best way to ensure that you continue to receive updates on future site governance changes is to become a fan of the Site Governance Page.
Adam, an associate on the public policy team, is awaiting your comments.
- by Ted Ullyot on Thursday, April 23, 2009 at 10:04pmUPDATE on Friday, April 24: The auditors have just confirmed the official vote results. There were 665,654 votes cast and users supported the Statement of Rights and Responsibilities and Principles by an overwhelming margin — 74.37 percent. We will adopt these documents and post them to Facebook and the Site Governance Page in the coming weeks.See More
Today, the Facebook site governance vote ended after a week in which you were able to voice your opinions as to which documents should serve as the foundation for governing the site. On behalf of... everyone at Facebook, I'd like to thank all of you who participated by voting and the users and experts who earlier commented on the proposed documents.
The final results are now being reviewed by an outside auditor, but the preliminary numbers indicate that approximately 74.4 percent of users who voted chose the proposed documents – the new Facebook Principles and Statement of Rights and Responsibilities – over the existing Terms of Use. More than 600,000 users participated in the vote.
We strongly believe that our proposed documents satisfied the concerns raised in February. The outcome of the vote and commentary from informed third parties seem to support this conclusion, including:- Julius Harper, co-founder of the first and largest Facebook group against the previous change to the terms
- Anne Kathrine Petteroe, co-founder of the first and largest Facebook group against the previous change to the terms
- Jonathan Zittrain, co-director of Harvard's Berkman Center for Internet & Society
- The Consumerist, which originally reported on our revised terms in February
The more than 600,000 users who voted constitute a significant number of people, but at the same time that's a small number compared to our user base of more than 200 million. We made significant efforts to make voting easy and to give everyone the opportunity to vote — including by translating the documents and voting application into several of the most popular languages on the site, showing a message about the vote on users' home pages, and running advertisements and videos across Facebook promoting the vote.
We'd hoped to have a bigger turnout for this inaugural vote, but it is important to keep in mind that this vote was a first for users just like it was a first for Facebook. We are hopeful that there will be greater participation in future votes. In the meantime, we're going to consider lowering the 30-percent threshold that the Statement of Rights and Responsibilities establishes for a user vote to be binding.
Thanks again for voting and for your constructive comments and questions during the process. Don't forget to become a fan of the Facebook Site Governance Page to be notified of future proposed changes to the Facebook Principles and Statement of Rights and Responsibilities.
Ted Ullyot is Facebook's general counsel.
- by Mark Zuckerberg on Thursday, April 16, 2009 at 12:48pmSee More
Today, we take the next step in opening our site governance to everyone who uses Facebook with our first user vote. Through an application developed by Wildfire Promotion Builder, you can now vote on which documents you want to serve as the foundation for governing the Facebook site.
You will have two options on the ballot, as shown below: 1) the new Facebook Principles and Statement of Rights and Responsibilities (SRR), which incorporate feedback from users and experts received during the 30-day comment period, or 2) the current Terms of Use,... which were developed by Facebook and did not go through an outside comment period.
You can vote until 11:59 a.m. PDT on April 23, at which point the results will be reviewed by an independent auditor to ensure their accuracy. To vote, go here.
We encourage you to participate and make your voice heard. For this vote and any future one, the results will be binding if at least 30 percent of active Facebook users at the time that the vote was announced participate. An active user is someone who has logged in to the site in the past 30 days.
If these new documents are approved, all future changes to the Statement of Rights and Responsibilities will go through the same process of notice and comment, and may be put to a vote if enough people comment. Even if these new proposed documents are defeated, we will still find ways to involve you in the governance process; however, this involvement will need to be explicitly stated in a future version of the Terms of Use.
If you want to receive updates about Facebook's site governance, you can connect with the newly created Facebook Site Governance Page. We have transitioned our previous groups for the Facebook Principles and Statement of Rights and Responsibilities to this Page. It includes the full text of all of our documents and responses to people's comments on them, translated into several languages. We plan to use this Page to notify people about future proposed changes and announce additional votes as they're required.
We encourage you to join us in the governance of Facebook and vote by 11:59 a.m. PDT on April 23.
- by Simon Axten on Friday, April 3, 2009 at 7:33pmSee More
The 30-day comment period for submitting feedback on Facebook's proposed governance documents has ended, but the opportunities to help shape the policies that will govern Facebook have only begun. Since announcing the new governance structure in February, we received more than 3,000 comments from the over 10,000 members who joined each of the groups dedicated to discussion about the proposed Facebook Principles and the Statement of Rights and Responsibilities (SRR).
Thanks to the help of volunteer law students from the University of California... Hastings, the University of San Francisco and Santa Clara University, our legal team has been reading every last one of your submissions. The group administrators from the original protest against the changes to the Terms of Use, Julius Harper and Anne Kathrine Yojana Petterøe, have been distilling the feedback down to a list of key concerns. We've also asked for comments from various privacy, copyright and internet law experts as well as several photography trade groups from around the world.
On April 16, we'll be posting revised versions of the documents based on the feedback we've received. We'll also be sharing a written response to the main concerns people have expressed. This will explain in clear language why we did — or did not — make certain changes. This is similar to how U.S. federal agencies create regulations.
At the same time, we'll be asking people to vote on the new revised documents. Voting will begin on April 16 and end on April 23. It will be done through an application developed on Facebook Platform by Wildfire, and the vote tabulation will be audited by an independent auditor to ensure that the results are accurate.
We encourage you to participate in this vote on our new revised documents. If it is approved, all future changes to the Statement of Rights and Responsibilities will go through the same process of notice and comment. As specified in the SRR, we will hold a vote on any proposed change if at least 7,000 people submit comments and the vote will be advisory unless at least 30 percent of our "active users" (people who have logged into Facebook at least once in the previous 30 days) participate in the vote. If turnout is 30% or more, the results will be binding.
Your continued involvement in this process is crucial, and we want to thank everyone who has participated so far. We look forward to taking the next step towards a more democratic system of online governance.
Simon, an associate on the Public Policy team, hopes to see you and all of your friends at the Facebook voting booth.
- by Simon Axten on Wednesday, March 18, 2009 at 5:27pmSee More
We recently announced a new way to develop Facebook's governing structure. Since then, we've heard from many of you as we work to further develop the documents that will explain the relationship between Facebook and our users. We're now more than halfway through the comment period—the time when you can submit feedback on two proposed documents. The first is the Facebook Principles, which reflect the philosophy and values we aspire to, and the second is the Statement of Rights and Responsibilities, which will govern Facebook's relationships with... users and others who interact with us and replace the existing Terms of Use.
If you haven't had a chance to read the documents and comment yourself, we encourage you to do so now. The comment period will close at 12:01 a.m. PST on March 29. We want to govern our system in an open and transparent way, and your involvement in this process is crucial. You can find the Facebook Principles here and the Statement of Rights and Responsibilities here in English and a number of other languages.
To date, each of the Town Hall groups has over 10,000 members, and we've received nearly 3,000 comments. The Facebook Legal team is busy reading through your feedback to identify common threads that we hope to address with a revised version of the documents that will then be put up for a vote.
We're excited about this new process and encouraged to see a participatory model of governance in other contexts. Just this week, New Jersey Governor Jon Corzine opened up his state budget proposal for comment by supporters of his Facebook Page, saying he's "interested in what people have to say and taking some time to answer their questions."
We look forward to seeing what you have to say and answering your questions and concerns in the next version of our documents, as well. Thanks for your constructive participation so far, and keep checking back for more updates on this process. We'll be sharing information about how voting will work in the coming weeks.
Simon Axten, an associate on the Public Policy team, is looking forward to your comments.
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