No one likes being cut off in the middle of a conversation. That's as true on Facebook Chat as it is in person.
Many of you have told us that sometimes your Chat session comes and goes or even stops completely. We're working hard to end those interruptions so that your experience is stable and consistent....
The good news: We've already made progress, and we're taking some more big steps in the coming weeks. For example, in the past couple of weeks, we've already made Chat faster and more stable, fixed bugs and improved the technology on which it runs.
Since its launch two years ago, Chat has grown from a small feature into one of the most widely used tools on Facebook. People around the world use it to share quick updates with people nearby and to stay in touch over long distances with friends and loved ones. And the more that people chat, the more we need to do to keep the application running smoothly.
We know you want Chat to be hassle-free and uninterrupted. In the coming weeks, we will be making important improvements in the way connections are established and messages are sent, so that Chat will be much more stable for you and your friends.
The biggest improvements come from changes that aren't supported on older web browsers. After evaluating the alternatives, we've decided to make rapid improvements and provide the best Chat experience possible, which means we will no longer support Internet Explorer 6 browsers.
To give people time to update their browsers, we plan to make this change on Sept. 15. If you're using Internet Explorer 6, you can learn more about downloading a newer version here.
With these improvements to Chat, we hope you'll be able to stay even more connected to the people you care about. Let us know how we're doing. Please share feedback about chat here.
Rodrigo, a Facebook software engineer on the Chat team, uses Facebook Chat to stay in touch with his family in Brazil and friends in Europe.